Delivering Quality Service : Balancing Customer Perceptions and Expectations

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Material type: Text

TextPublication details: New York; The Free Press; 1990Description: 226 pSubject(s):

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Gandhi Smriti Library	658.812 Zei (Browse shelf(Opens below))	Available		53972

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