Delivering Quality Service : Balancing Customer Perceptions and Expectations
"Zeithamal, Valarie A"
Delivering Quality Service : Balancing Customer Perceptions and Expectations - New York The Free Press 1990 - 226 p.
Customer Service
658.812 Zei
Delivering Quality Service : Balancing Customer Perceptions and Expectations - New York The Free Press 1990 - 226 p.
Customer Service
658.812 Zei