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Service breakthroughs by Barcode: 51483.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; Free Press ; 1990
Availability: Items available for loan: Gandhi Smriti Library (1)Call number: 658.812 HES.

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"Ownership quotient: putting the service profit chain to work for unbeatable competitive advantage / by James L. heskett, W. Earl Sasser and Joe Wheeler" by Barcode: 150119.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston ; Harvard Business Press ; 2008
Availability: Items available for loan: Gandhi Smriti Library (1)Call number: 659.1 HES.

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Design: a very short introduction by Barcode: 156117.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; OUP ; 2005
Availability: Items available for loan: Gandhi Smriti Library (1)Call number: 745.4 HES.

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