"Ownership quotient: putting the service profit chain to work for unbeatable competitive advantage / by James L. heskett, W. Earl Sasser and Joe Wheeler"

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Material type: Text

TextPublication details: Boston; Harvard Business Press; 2008Description: 225pISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Gandhi Smriti Library	659.1 HES (Browse shelf(Opens below))	Available		150119

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