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Delivering Quality Service : Balancing Customer Perceptions and Expectations by Barcode: 53972.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; The Free Press ; 1990
Availability: Items available for loan: Gandhi Smriti Library (1)Call number: 658.812 Zei.

Total quality service by Barcode: 80002.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Florida ; St Lucie Press ; 1996
Availability: Items available for loan: Gandhi Smriti Library (1)Call number: 658.812 STA.

"Quality of service; making it really work / by Bo Edvardsson, Bertil Thomasson and John Qvretveit" by Barcode: 85772.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi ; McGrow-Hill ; 1994
Availability: Items available for loan: Gandhi Smriti Library (1)Call number: 658.562 EDV.

Superior customer service: the prompt approach to success by Barcode: 91868.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi ; Prentice hall of india ; 2006
Availability: Items available for loan: Gandhi Smriti Library (1)Call number: 658.812 Qui.

Command performance: the art of delivering quality service Barcode: 150057.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston ; Harvard Business Review Book ; 1994
Availability: Items available for loan: Gandhi Smriti Library (1)Call number: 658.812 COM.

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