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Simply better: winning and keeping customers by delivering what matters most / by Patrick Barwise and Sean Meehan by Barcode: 150138.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston ; Harvard Business School Press ; 2004
Availability: Items available for loan: Gandhi Smriti Library (1)Call number: 658.812 BAR.

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"Satisfied customers tell three friends, angry customers tell 3,000" by Barcode: 134647.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; Doubleday ; 2008
Availability: Items available for loan: Gandhi Smriti Library (1)Call number: 658.812 BLA.

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