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Loyalty rules! how today's leaders built lasting relationships by Barcode: 150453.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston ; Harvard Business School Press ; 2001
Availability: Items available for loan: Gandhi Smriti Library (1)Call number: 658.812 REI.

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Harvard business review on increasing customer loyalty Barcode: 148192.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston ; Harvard Business Review press ; 2011
Availability: Items available for loan: Gandhi Smriti Library (1)Call number: 658.8343 HAR.

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