Financial engineering for low-income households / edited by Bindu Ananth and Amit Shah

This volume... offers a systematic approach toward building competencies in the frontline staff of all financial institutions. [The authors] develop the entire structure of the book from the point of view of an institution serving low-income households which seeks to offer the most comprehensive suite of financial services imaginable, with the help of a frontline staff member who has completed an education only up to the level of high school. The result... is an outstanding book that has been written in such a way that it can be directly used to train and inform frontline staff at all types of financial

institutions, and its treatment of complex concepts in finance is such that it will be of use to all levels of management within a financial institution-from the CEO to the fresh management graduate as well as to the "teller" or the "sales agent" working in domains as diverse as banking, insurance, pensions, and mutual funds.