Briding differences : effective inter group communication

Understanding people different. from ourselves requires more than language fluency. We must learn the rules and norms that guide other's behavior if we are to avoid misunderstandings. In Bridging Differences Gudykunst proposes that there is a common process underlying communication between people from different groups and communication. between people from the same group. Guided by communication theory, Gudykunst emphasizes practical applications he translates theory for use by readers to improve their communication skills. This much-needed volume provides self-assessment questionnaires that allow readers to evaluate how they approach communication with people from different groups. Based upon readers' scores, Gudykunst offers suggestions on how to communicate more effectively.

In Bridging Differences Gudykunst presents principles for building community in a group with people from diverse backgrounds. As a guide for improving communication skills with people from other groups, as well as with people we know well, this book is sure to be a welcome addition.