Key performance indicators for sustainable management : a compendium based on "Balanced scorecard approach" / Hans-Ulrich Krause, Dayanand Arora.

By:

Krause, Hans-Ulrich

Contributor(s):

Arora, Dayanand [author.]

Material type: Text

TextDescription: xiv, 372 pages ; 24 cmISBN:

9783110598087

Subject(s):

DDC classification:

658.3125 KRA

Summary: "Key Performance Indicators (KPIs) have become a regular and useful tool for measuring business performance everywhere. The KPIs not only help in strategic planning but also in managing operative business world over. The KPIs in the book are organized according to the Balanced Scorecard (BSC) approach, which emphasizes the importance of using both financial and non-financial information to remain competitive in the modern world. We proudly place on record the fact that our book is the first of its kind and provides for a complete analysis of KPIs under financial, customer, process and human resource/innovation perspectives. The book is a major contribution towards achieving sustainable growth as a competitive advantage. It also emphasizes the importance of social acceptance and environmental impact of the business activity. The compendium provides over 170 KPIs in a compact form. It delivers simple definitions, easy to calculate formulae, possible interpretations, and useful suggestions towards an efficient and effective implementation of KPIs as controlling instruments." --Publisher's description.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Books	Gandhi Smriti Library	658.3125 KRA (Browse shelf(Opens below))	Available		162760

Total holds: 0

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Previous	658.3125 GRO How to be good at performance appraisals	658.3125 HAR Improving employee performancce	658.3125 Job Job evaluation.	658.3125 KRA Key performance indicators for sustainable management :	658.3125 LAN Measurement of work performance	658.3125 NEE Measuring business performance	658.3125 PER Performance measurement evaluation and incentives / edited by William J. Bruns	Next

Includes bibliographical references (pages 363-365) and index.

"Key Performance Indicators (KPIs) have become a regular and useful tool for measuring business performance everywhere. The KPIs not only help in strategic planning but also in managing operative business world over. The KPIs in the book are organized according to the Balanced Scorecard (BSC) approach, which emphasizes the importance of using both financial and non-financial information to remain competitive in the modern world. We proudly place on record the fact that our book is the first of its kind and provides for a complete analysis of KPIs under financial, customer, process and human resource/innovation perspectives. The book is a major contribution towards achieving sustainable growth as a competitive advantage. It also emphasizes the importance of social acceptance and environmental impact of the business activity. The compendium provides over 170 KPIs in a compact form. It delivers simple definitions, easy to calculate formulae, possible interpretations, and useful suggestions towards an efficient and effective implementation of KPIs as controlling instruments." --Publisher's description.

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