Dealing with dysfunction : innovative problem solving in the public sector (Record no. 179370)

MARC details
000 -LEADER
fixed length control field 02569nam a2200217Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241209101731.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 200208s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780815722069
040 ## - CATALOGING SOURCE
Transcribing agency AACR-II
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 352.3 JON
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name "Jong, Jorrit de"
9 (RLIN) 7929
245 #0 - TITLE STATEMENT
Title Dealing with dysfunction : innovative problem solving in the public sector
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. "Washington, D.C."
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc. Brookings Institution Press
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 2016
300 ## - PHYSICAL DESCRIPTION
Extent 290
520 ## - SUMMARY, ETC.
Summary, etc. Congressional impasse, financially untenable social programs, and fiscal crises are hallmarks of bureaucratic dysfunction today. Jorrit de Jong explains that bureaucratic dysfunction reflects a breach of contract between the government - not only as a provider of services, but also as a catalyst for improved social outcomes - and a public comprised of clients, professionals, managers, and policymakers. Dealing with Dysfunction embarks on a conceptual, theoretical, and empirical investigation to understand why bureaucratic dysfunction is a public problem and what can be done to solve it.Jorrit employs real-world data from an independent nonprofit action research team he founded: the Kafka Brigade. Building on this research, he presents 14 case studies, from licensing an Amsterdam sandwich shop to sorting out immigrant rights, which are typical of a larger problem and applicable to a broad base of clients. Utilizing data from these case studies, Dealing with Dysfunction illustrates how stakeholders can enact an inclusive process for identifying, defining, diagnosing, and remedying incidences of red tape. Further, this study highlights the failings of standard approaches to solving institutional dilemmas.Jorrit argues that effective problem solving in the public sector should adopt the following principles: Diagnostics for appropriately identifying and dissecting diverse types of dysfunctionDistribution of problem-solving capacities to connect institutions and individualsCross-organizational learning to transform accountability structuresBottom-up incrementalism that prevails over top-down regulatory reformDealing with Dysfunction offers conceptual frameworks, theoretical insights, and practical lessons for dealing with bureaucratic dysfunction in practice. It challenges conventional approaches toward "fighting bureaucracy" and "reducing red tape" and emphasizes the importance of rigorous public problem solving for making government more effective, efficient, and equitable.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Problem solving
9 (RLIN) 7930
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total checkouts Total renewals Full call number Barcode Date last seen Date last checked out Price effective from Koha item type
  Not Missing Dewey Decimal Classification Not Damaged   Gandhi Smriti Library Gandhi Smriti Library   2020-02-08 2 3 352.3 JON 160173 2025-07-23 2025-06-04 2020-02-08 Books

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