Service operation management: the total experience (Record no. 171768)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02116nam a2200205Ia 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220531164223.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 200208s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781781006221 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 338.40684 PAR |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | "Parker, David W." |
| 245 #0 - TITLE STATEMENT | |
| Title | Service operation management: the total experience |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Cheltenham |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Edward Elgar |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 2012 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 557p. |
| 365 ## - TRADE PRICE | |
| Unit of pricing | PND |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Building on the foundations of the first edition, this comprehensive textbook remains a vital tool for postgraduate students seeking to understand the principles of service operations management, and for undergraduate students specializing in hospitality, tourism and public sector management.<br/>With services accounting for 70 percent of employment and growth in our economy, this textbook explains what is needed to ensure the most efficient and effective service operations are delivered. Covering not-for-profit agencies, charities, Non-Governmental Organisations (NGOs) and utilities alongside finance, healthcare and commercial companies, this guide explores the essentials of service operations management with its innovative approach to delivering customers' imperatives in services.<br/><br/>Written in a clear and accessible manner this updated second edition:<br/><br/>takes an increased international perspective on service operations<br/>is updated to reflect the most significant changes in service operations management, and to provide enhanced coverage of areas touched on in the first edition<br/>includes new and updated international case studies in each chapter, ideal for use in the classroom, reflecting the increased globalisation of service operations, with internationalising updates to include content suitable for a global audience<br/>covers mobile technology and presents the author's own research embracing big data analytics and neurolinguistics in building customer service systems<br/>expands coverage of process-reengineering and service flows, business process assessments, and developing economies. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Services operations management |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not Missing | Not Damaged | Gandhi Smriti Library | Gandhi Smriti Library | 2020-02-08 | 338.40684 PAR | 153119 | 2020-02-08 | 2020-02-08 | Books |