Broken promises: an unconventional view of what went wrong at IBM / by D. Quinn Mills and Bruce Friesen (Record no. 168161)

MARC details
000 -LEADER
fixed length control field 01541nam a2200217Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20220608213815.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780875846545
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 338.7610040973 MIL
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name "Mills, D. Quinn"
245 #0 - TITLE STATEMENT
Title Broken promises: an unconventional view of what went wrong at IBM / by D. Quinn Mills and Bruce Friesen
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boston
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Name of publisher, distributor, etc. Harvard Business School Press
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Date of publication, distribution, etc. 1996
300 ## - PHYSICAL DESCRIPTION
Extent 201p.
365 ## - TRADE PRICE
Price amount 1100
365 ## - TRADE PRICE
Unit of pricing RS
520 ## - SUMMARY, ETC.
Summary, etc. Mills and Friesen examine what caused IBM to experience major financial losses and the need to reduce its staff by half. Virtually overnight, IBM went from being one of the most respected firms in the world to one widely condemned. This book describes how the company's violation of two well-established contracts led to its most serious problems. The first was its long-standing relationship with customers, where the implicit agreement was IBM's guarantee of high-quality technology and close service support. The second was between IBM and its employees, with the implicit commitment to employee security. When IBM abrogated both contracts in the 1980s, its business began to fall apart. Quinn and Friesen describe IBM's experience in terms of broader historical and contextual patterns, and they look at the strategic tasks that IBM now confronts during its comeback. "Mills and Friesen" argue their case cogently and clearly.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element International Business Machines Corporation
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Source of classification or shelving scheme Dewey Decimal Classification
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Shelving location Date acquired Cost, normal purchase price Total checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
  Not Missing Not Damaged   Gandhi Smriti Library Gandhi Smriti Library   2020-02-08 1100.00   338.7610040973 MIL 150410 2020-02-08 1100.00 2020-02-08 Books

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