Service management and operations / by Cengiz Haksever...[et al. ]
"Haksever, Cengiz"
Service management and operations / by Cengiz Haksever...[et al. ] - 2nd - Delhi Pearson education( Singapore) 2003 - 584p.
9788129700278
Service management
658 SER 2nd ed.
Service management and operations / by Cengiz Haksever...[et al. ] - 2nd - Delhi Pearson education( Singapore) 2003 - 584p.
9788129700278
Service management
658 SER 2nd ed.