Mediation process
Moore, Christopher W.
Mediation process Practical strategies for resolving conflict - 2nd ed. - San-Francisco Jossey-Bass 1996 - 430p.
In this long–awaited, expanded edition, mediation Expert Christopher Moore presents a detailed, step–by–step account of how to use mediation to resolve conflicts of all kinds. Packed with real–life examples, it illustrates how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur. Addresses some of the day′s most pressing mediation issues involving commercial, legal, family, divorce, labor/management, discrimination, home/school, multiethnic, and community disputes, as well as international negotiation.
9780787902483
Conflict managment
303.62 MOO 2nd ed.
Mediation process Practical strategies for resolving conflict - 2nd ed. - San-Francisco Jossey-Bass 1996 - 430p.
In this long–awaited, expanded edition, mediation Expert Christopher Moore presents a detailed, step–by–step account of how to use mediation to resolve conflicts of all kinds. Packed with real–life examples, it illustrates how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur. Addresses some of the day′s most pressing mediation issues involving commercial, legal, family, divorce, labor/management, discrimination, home/school, multiethnic, and community disputes, as well as international negotiation.
9780787902483
Conflict managment
303.62 MOO 2nd ed.