Managing quality;a practical guide to customer satisfaction
"Murthy,D B N"
Managing quality;a practical guide to customer satisfaction IB - New Delhi Response Books 1999 - 226p
9780761993056
TQM
658.562 Mur
Managing quality;a practical guide to customer satisfaction IB - New Delhi Response Books 1999 - 226p
9780761993056
TQM
658.562 Mur