| 000 | 00430nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 200204s9999 xx 000 0 und d | ||
| 082 | _a658.562 PUL | ||
| 100 | _a"Pulparampil ,John" | ||
| 245 | 0 | _aManaging quality of service | |
| 260 | _aThiruvananthapuram | ||
| 260 | _bInstitute of Management in Government | ||
| 260 | _c1999 | ||
| 300 | _a133 p. | ||
| 650 | _aTotal quality management -Government services | ||
| 942 | _cBK | ||
| 999 |
_c83274 _d83274 |
||