000 00462nam a2200193Ia 4500
008 200204s9999 xx 000 0 und d
020 _a9789812435057
082 _a658.562 HEI
100 _a"Heizer, Jay H."
245 0 _aCases in total quality management:
260 _aBangalore
260 _bThomson
260 _c2005
300 _a238p.
365 _b 350.00
365 _dRS
650 _aToral quality management-Case studies
942 _cBK
999 _c78156
_d78156