000 | 00395nam a2200181Ia 4500 | ||
---|---|---|---|
008 | 200204s9999 xx 000 0 und d | ||
020 | _a9780743201148 | ||
082 | _a658.812 BLA | ||
100 | _a"Blanchard, Ken" | ||
245 | 0 | _aCustomer mania | |
260 | _aNew Delhi | ||
260 | _bHarperCollins | ||
260 | _c2004 | ||
300 | _a194p. | ||
365 | _dUSD | ||
650 | _aManagement | ||
942 | _cBK | ||
999 |
_c76564 _d76564 |