000 00395nam a2200181Ia 4500
008 200204s9999 xx 000 0 und d
020 _a9780743201148
082 _a658.812 BLA
100 _a"Blanchard, Ken"
245 0 _aCustomer mania
260 _aNew Delhi
260 _bHarperCollins
260 _c2004
300 _a194p.
365 _dUSD
650 _aManagement
942 _cBK
999 _c76564
_d76564