000 00447nam a2200181Ia 4500
008 200204s9999 xx 000 0 und d
082 _a658.812 Qui
100 _a"Quinn, Michael"
245 0 _aSuperior customer service: the prompt approach to success
260 _aNew Delhi
260 _bPrentice hall of india
260 _c2006
300 _a103
365 _b 125.00
365 _dRS
650 _aCustomer service
942 _cBK
999 _c75956
_d75956