000 00427nam a2200169Ia 4500
008 200204s9999 xx 000 0 und d
020 _a9780787947026
082 _a658.5 CRO
100 _a"Crosby,Philip B"
245 0 _aQuality and me; lessons from an envolving life
260 _aSan Francisco
260 _bJossey Bass Pub.
260 _c1999
300 _a251p.
650 _aTotal quality management
942 _cBK
999 _c69903
_d69903