000 00458nam a2200157Ia 4500
008 200204s9999 xx 000 0 und d
082 _a658.562 GOE 3rd ed
100 _a"Goetsch,David L"
245 0 _a"Quality management; introduction to total quality management for production; processing, and services"
260 _aNew Jersery
260 _bPrentice-Hall
260 _c2000
300 _a778p.
650 _aTotal quality management
942 _cBK
999 _c69897
_d69897