000 00424nam a2200157Ia 4500
008 200204s9999 xx 000 0 und d
082 _a658.562 SIL
100 _a"Silverman,Lori L"
245 0 _aCritical shift; the future of quality in organizational performance
260 _aWisconsin
260 _bASQ Quality Press
260 _c1998
300 _a294p.
650 _aQuality of products-Management
942 _cBK
999 _c69869
_d69869