000			00363nam a2200157Ia 4500
008			200204s9999 xx 000 0 und d
082			_a658.562 CRO
100			_a"Crosby, Philip B."
245		0	_aQuality is free
260			_aNew Delhi
260			_bMc Graw Hill
260			_c1979
300			_a309 p.
650			_aTotal quality management
942			_cBK
999			_c65126 _d65126