000 00382nam a2200157Ia 4500
008 200204s9999 xx 000 0 und d
082 _a658.562 CAM
100 _a"Camp, Robert C."
245 0 _aBusiness process benchmarking
260 _aWisconsin
260 _bASQC Quality Press
260 _c1995
300 _a464 p.
650 _aBanchmarking (management)
942 _cBK
999 _c65118
_d65118