| 000 | 00377nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 200204s9999 xx 000 0 und d | ||
| 082 | _a658.562 MIL | ||
| 100 | _a"MilaKovich, Michael E." | ||
| 245 | 0 | _aImproving service quality | |
| 260 | _aFlorida | ||
| 260 | _bSt. Lucie Press | ||
| 260 | _c1995 | ||
| 300 | _a257 p. : ill. | ||
| 650 | _aQuality control | ||
| 942 | _cBK | ||
| 999 |
_c64712 _d64712 |
||