| 000 | 00443nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 200204s9999 xx 000 0 und d | ||
| 082 | _a658.562 MIL | ||
| 100 | _a"Milakovich, Michael E." | ||
| 245 | 0 | _aImproving service quality : achieving high performance inthe public and private sectors | |
| 260 | _aForida | ||
| 260 | _bSt. Lucie Press | ||
| 260 | _c1995 | ||
| 300 | _a258 p.: ill. | ||
| 650 | _aIndustrial management | ||
| 942 | _cBK | ||
| 999 |
_c64448 _d64448 |
||