000			00342nam a2200157Ia 4500
008			200204s9999 xx 000 0 und d
082			_a658.562 HOS
100			_a"Ho Samuel, K."
245		0	_aTQM
260			_aLondon
260			_bKogan Page
260			_c1995
300			_a292 p.
650			_aTotal quality management
942			_cBK
999			_c64240 _d64240