| 000 | 00420nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 200204s9999 xx 000 0 und d | ||
| 082 | _a658.812 Zei | ||
| 100 | _a"Zeithamal, Valarie A" | ||
| 245 | 0 | _aDelivering Quality Service : Balancing Customer Perceptions and Expectations | |
| 260 | _aNew York | ||
| 260 | _bThe Free Press | ||
| 260 | _c1990 | ||
| 300 | _a226 p. | ||
| 650 | _aCustomer Service | ||
| 942 | _cBK | ||
| 999 |
_c43876 _d43876 |
||