000 00386nam a2200157Ia 4500
008 200204s9999 xx 000 0 und d
082 _a658.4012 STR
100 _a"Boyle, Denis (ed.)"
245 0 _aStrategic service management
260 _aNew York
260 _bPergamon Press
260 _c1990
300 _a135: ill
650 _aService industries Management
942 _cBK
999 _c43082
_d43082