000			00361nam a2200157Ia 4500
008			200204s9999 xx 000 0 und d
082			_a658.313 DRU
100			_a"Drummond, Helga"
245		0	_aManaging difficult staff
260			_aLondon
260			_bKogan Page
260			_c1990
300			_a267p.
650			_aEmployees training of
942			_cBK
999			_c42666 _d42666