000			00357nam a2200157Ia 4500
008			200202s9999 xx 000 0 und d
082			_a658.562 CAP
100			_a"Caplen, Rowland"
245		0	_aQuality and the supervisior
260			_aLondon
260			_bG. Bell and Sons
260			_c1974
300			_a102p
650			_aManagement
942			_cB
999			_c39242 _d39242