000			01144nam a22002057a 4500
003			OSt
005			20250718152940.0
008			250718b |||||||| |||| 00| 0 eng d
020			_a9780071401944
040			_cAACR-II
082			_a153.6 CRU
100			_aGrenny, Joseph...et.al. _912176
245			_aCrucial conversations: Tools for talking when stakes are high
260			_aUnited States _bMcGraw-Hill _c2022
300			_a296 p.
520			_aLearn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
650			_aCommunication and interpersonal relations _912177
650			_aPersuasion (Psychology) _912178
942			_2ddc _cB
999			_c358847 _d358847