000			01708nam a22001937a 4500
999			_c344870 _d344870
003			0
005			20210712124532.0
020			_a9781404115781
082			_a650.13 _bGOU
100			_aGoulston, Mark
245			_aJust listen : discover the secret to getting through to absolutely anyone
260			_aNew York _bAmacom _c2010
300			_a234
520			_aGetting through to someone is a fine art, indeed, but a critical one nonetheless.Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered. Drawing on his experience as a psychiatrist, business consultant, and coach, author mark goulston shares simple but powerful techniques readers can use to break through the stubborn and hardened outer layers of co-workers, friends, strangers, or even enemies. Just listen reveals how to: make a powerful and positive first impression listen effectively talk an angry or aggressive person away from an unproductive reaction and toward a more rational mind-set achieve buy-in—the linchpin of all persuasion, negotiation, and sales and more whether you’re dealing with an angry client, a potential customer, or even a friend or family member who isn't seeing eye to eye with you, your goal is most likely persuasion. And the first make-or-break step to getting there is having them hear you out. The invaluable principles in just listen will get you through that first tough step with anyone.
650			_aBusiness communication
650			_aInterpersonal communication
700			_aFerrazszi, Keith (fwd.)
942			_cB