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020 _a1854330152
082 _a302 Fon
100 _a"Fontana, David"
245 0 _aSocial skills at work
260 _aLondon
260 _bBritish Psychological Society
260 _c1990
300 _a93p.-
520 _aThis book goes beyond the dos and don'ts of a mechanical set of skills to provide thoughtful and practical guidelines on the effective management of professional relationships. Exercises and case studies are used to pinpoint unsatisfactory aspects of the reader's relationships with colleagues, bosses, students and clients.
650 _aSocial psychology
942 _cB
_2ddc