| 000 | 00446nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 200208s9999 xx 000 0 und d | ||
| 020 | _a9781422173350 | ||
| 082 | _a658.872 REI | ||
| 100 | _a"Reichheld, Fred" | ||
| 245 | 0 | _aUltimate question 2.0 | |
| 260 | _aBoston | ||
| 260 | _bHarvard Business School Press | ||
| 260 | _c2011 | ||
| 300 | _a290p. | ||
| 365 | _b9000 | ||
| 365 | _dRS | ||
| 650 | _aCustomer relations | ||
| 942 | _cB | ||
| 999 |
_c233119 _d233119 |
||