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020 _a9780761935322
082 _a158.7 DAL 3rd ed
100 _aDalip Singh
245 0 _aEmotional Intelligence at work
250 _a2nd ed
260 _aNew Delhi
260 _bSage
260 _c2003
300 _a296p.
520 _aEmotional Intelligence or Emotional Quotient (EQ) is increasingly being recognized as a key determinant to professional success in today’s high-stress environment. This third, thoroughly revised edition of an highly acclaimed book is an essential guide to recognize, understand and manage emotions. The author describes emotional intelligence as consisting of three psychological dimensions– emotional sensitivity, emotional maturity and emotional competency–which motivate individuals to maximise productivity, manage change and resolve conflicts. A special feature of the book is the references to work done in India, leading to conclusions applicable to the Indian work culture.
650 _a"Psychology,Industrial"
942 _cB
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