| 000 | 00452nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 200208s9999 xx 000 0 und d | ||
| 020 | _a9780749456832 | ||
| 082 | _a658.31245 WIL | ||
| 100 | _a"Wilson, John P" | ||
| 245 | 0 | _aCall centre training handbook | |
| 260 | _aLondon | ||
| 260 | _bKogan page | ||
| 260 | _c2009 | ||
| 300 | _a319p. | ||
| 365 | _b9000 | ||
| 365 | _dRS | ||
| 650 | _aCall centres-Employees-Training of | ||
| 942 | _cB | ||
| 999 |
_c231687 _d231687 |
||