| 000 | 00457nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 200208s9999 xx 000 0 und d | ||
| 020 | _a9780385522724 | ||
| 082 | _a658.812 BLA | ||
| 100 | _a"Blackshaw, Pete" | ||
| 245 | 0 | _a"Satisfied customers tell three friends, angry customers tell 3,000" | |
| 260 | _aNew York | ||
| 260 | _bDoubleday | ||
| 260 | _c2008 | ||
| 300 | _a193p. | ||
| 365 | _dUSD | ||
| 650 | _aCustomer satisfaction | ||
| 942 | _cB | ||
| 999 |
_c218532 _d218532 |
||