000 | 00457nam a2200181Ia 4500 | ||
---|---|---|---|
008 | 200208s9999 xx 000 0 und d | ||
020 | _a9780385522724 | ||
082 | _a658.812 BLA | ||
100 | _a"Blackshaw, Pete" | ||
245 | 0 | _a"Satisfied customers tell three friends, angry customers tell 3,000" | |
260 | _aNew York | ||
260 | _bDoubleday | ||
260 | _c2008 | ||
300 | _a193p. | ||
365 | _dUSD | ||
650 | _aCustomer satisfaction | ||
942 | _cB | ||
999 |
_c218532 _d218532 |