000 00387nam a2200169Ia 4500
008 200208s9999 xx 000 0 und d
020 _a9781595620163
082 _a658.3 FLE
100 _a"Fleming, John H."
245 0 _aHuman sigma
260 _aNew York
260 _bGallup press
260 _c2007
300 _a313p.
650 _aEmployee-Customer relation
942 _cB
999 _c213700
_d213700