| 000 | 00442nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 200208s9999 xx 000 0 und d | ||
| 020 | _a9781578516995 | ||
| 082 | _a658 HAR | ||
| 245 | 0 | _aHarvard business review on customer relationship management | |
| 260 | _aBoston | ||
| 260 | _bHarvard Business School Publishing | ||
| 260 | _c2001 | ||
| 300 | _a192p.- | ||
| 365 | _dUSD | ||
| 650 | _aCustomer relations-Management | ||
| 942 | _cB | ||
| 999 |
_c212610 _d212610 |
||