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| 008 | 200208s9999 xx 000 0 und d | ||
| 020 | _a9781857882018 | ||
| 082 | _a658 FRE | ||
| 100 | _a"Freemantle, David" | ||
| 245 | 0 | _aWhat customers like about you | |
| 260 | _aLondon | ||
| 260 | _bNicolas Brealey | ||
| 260 | _c1998 | ||
| 300 | _a304p. | ||
| 650 | _aManagement | ||
| 942 | _cB | ||
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