| 000 | 00419nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 200208s9999 xx 000 0 und d | ||
| 020 | _a9788132113409 | ||
| 082 | _a658.812 KUM | ||
| 100 | _a"Kumar, V" | ||
| 245 | 0 | _a"Profitable customer engagement: concept, meterics and strategies" | |
| 260 | _aNew Delhi | ||
| 260 | _bSage | ||
| 260 | _c2013 | ||
| 300 | _a312 | ||
| 650 | _aCustomer relations | ||
| 942 | _cB | ||
| 999 |
_c182983 _d182983 |
||