| 000 | 00433nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 200208s9999 xx 000 0 und d | ||
| 020 | _a9781422129753 | ||
| 082 | _a658.4 POC | ||
| 245 | 0 | _aFocusing on your customer: expert solutions to everyday challenges | |
| 260 | _bBoston: Harvard Business School | ||
| 260 | _c2011 | ||
| 300 | _a90p.- | ||
| 365 | _b195 | ||
| 365 | _dRS | ||
| 650 | _aCustomer relations | ||
| 942 | _cB | ||
| 999 |
_c169147 _d169147 |
||