000 00463nam a2200181Ia 4500
008 200208s9999 xx 000 0 und d
020 _a9788132106357
082 _a658.4012 BIJ
100 _a"Bijapurkar, Rama"
245 0 _aCustomer in the boardroom? crafting customer-based business strategy
260 _aNew Delhi
260 _bSage
260 _c2012
300 _a232p.
365 _dUSD
650 _aCustomer relations-Management
942 _cB
999 _c168841
_d168841