000 00426nam a2200169Ia 4500
008 200208s9999 xx 000 0 und d
020 _a9781422158524
082 _a658.8342 SEA
100 _a"Searls, Doc"
245 0 _aIntention economy: when customers take charge
260 _aBoston
260 _bHarvard Business Review Press
260 _c2012
300 _a299p.
650 _aCustomer relations
942 _cB
999 _c168712
_d168712