| 000 | 00515nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 200208s9999 xx 000 0 und d | ||
| 020 | _a9781422133316 | ||
| 082 | _a658.812 FRE | ||
| 100 | _a"Frei, Frances" | ||
| 245 | 0 | _aUncommon service: how to win by putting customers at the core of your business / by Frances Frei and Anne Morriss | |
| 260 | _aBoston | ||
| 260 | _bHarvard Business Review press | ||
| 260 | _c2012 | ||
| 300 | _a247p. | ||
| 365 | _dPND | ||
| 650 | _aCustomer relations | ||
| 942 | _cB | ||
| 999 |
_c168621 _d168621 |
||