000 00507nam a2200193Ia 4500
008 200208s9999 xx 000 0 und d
020 _a9781422173350
082 _a658.872 REI
100 _a"Reichheld, Fred"
245 0 _aUltimate question 2.0: how net promoter companies thrive in a customer driven world
260 _aBoston
260 _bHarvard Business Review press
260 _c2011
300 _a290p.
365 _b995
365 _dRS
650 _aCustomer relations
942 _cB
999 _c168140
_d168140