000 | 00507nam a2200193Ia 4500 | ||
---|---|---|---|
008 | 200208s9999 xx 000 0 und d | ||
020 | _a9781422173350 | ||
082 | _a658.872 REI | ||
100 | _a"Reichheld, Fred" | ||
245 | 0 | _aUltimate question 2.0: how net promoter companies thrive in a customer driven world | |
260 | _aBoston | ||
260 | _bHarvard Business Review press | ||
260 | _c2011 | ||
300 | _a290p. | ||
365 | _b995 | ||
365 | _dRS | ||
650 | _aCustomer relations | ||
942 | _cB | ||
999 |
_c168140 _d168140 |