| 000 | 00532nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 200208s9999 xx 000 0 und d | ||
| 020 | _a9780875843988 | ||
| 082 | _a658.812 BAR | ||
| 100 | _a"Barwise, Patrick" | ||
| 245 | 0 | _aSimply better: winning and keeping customers by delivering what matters most / by Patrick Barwise and Sean Meehan | |
| 260 | _aBoston | ||
| 260 | _bHarvard Business School Press | ||
| 260 | _c2004 | ||
| 300 | _a216p. | ||
| 365 | _dPND | ||
| 650 | _aCustomer satisfaction-Evaluation | ||
| 942 | _cB | ||
| 999 |
_c167825 _d167825 |
||