| 000 | 00534nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 200208s9999 xx 000 0 und d | ||
| 020 | _a9781422110232 | ||
| 082 | _a659.1 HES | ||
| 100 | _a"Heskett," | ||
| 245 | 0 | _a"Ownership quotient: putting the service profit chain to work for unbeatable competitive advantage / by James L. heskett, W. Earl Sasser and Joe Wheeler" | |
| 260 | _aBoston | ||
| 260 | _bHarvard Business Press | ||
| 260 | _c2008 | ||
| 300 | _a225p. | ||
| 365 | _dPND | ||
| 650 | _aAdvertising | ||
| 942 | _cB | ||
| 999 |
_c167787 _d167787 |
||